Trainer

City: Cebu

State/Province: Cebu State

Posting Start Date: 1/26/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

Roles and Responsibilities

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process related training
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing new training content
• Monitor calls on Soft Skills, Process & Compliance Parameters
• Provide Coaching & Feedback to enhance agent performance.
• Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
• Keep the Floor advisors updated on new process changes/updates, improvement initiatives
• Monitoring and reporting on the effectiveness of training programs and implementing remediation programs
• Completes certification courses prior to conducting first training session
• Adheres to Agent and/or Representative training schedule and curriculum
• Delivering training assessments to trainees
• Train the New entrants on Process & Product knowledge
• Analyze the Coaching / Training needs of the new entrants & support them in delivery
• Conduct refresher/remedial training
• Support floor Training Initiatives: Resolution & Communication /Vitality Training

• College Graduate or atleast 2 years completed in College
• 2- 4 years total BPO experience
• 6 months - 1 year experience as Trainer in contact center