Trainer

City: Cebu

State/Province: Cebu State

Posting Start Date: 1/8/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process related trainings
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing of new training content
• Monitor calls on Soft Skills, Process & Compliance Parameters
• Provide Coaching & Feedback to enhance agent performance
• Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
• Keep the Floor advisors updated on new process changes/updates, improvement initiatives

• Bachelor's Degree or equivalent
• Minimum 6 months experience as a Trainer, and overall 2 years experience in the BPO industry
• Preferably with experience in non-voice process training
• Has experience in conducting new hire, refresher, and upskilling training for both agent and non-agent levels
• Amenable to work onsite under shifting schedules in Cebu City