TM Quality and Training L1

City: Bengaluru, Kochi

State/Province: Karnataka, Kerala

Posting Start Date: 12/10/25

We are seeking a certified Six Sigma Black belt in Quality role to drive transformation & continuous improvement. This role will involve working together with multiple teams to identify opportunities, re-design processes, implement solutions & drive organizational metrics through governance & stakeholder management. This role also aligns with our objective to streamline processes & achieve an autonomous operation.

Job Description:

Job Description

Role Purpose
The purpose of the role is to provide strategic direction and leadership on global onboarding, transaction quality, training and TA operations. The role is also expected to ensure smooth operations of TA operations and onboarding and establish, communication and drive the adherence of SLAs for the transactions managed by the tower.

Do

• Develop and govern the execution of the global onboarding, TA operations and training quality strategy for all Wipro entities
  • Lead the development of global onboarding and TA operations strategy for servicing all Wipro entities in line with overall HRSS strategy
  • Oversee the processes within the tower to ensure compliance with all corporate and country-specific statutory policies and procedures
  • Oversee the smooth transition and rebadging of employees and consistent implementation of policies and processes
  • Establish onboarding and TA back office operations processes and provide assurance on the adequacy and comprehensiveness of the controls required for processing transactions.
• TA operations management
  • Guide and oversee the establishment of transaction wise SLAs for the processes managed under the TA operations like prejoining document verification, background verification, employee id creation, generating the letter of intent for campus offers, GSH progression, rebadging, Embark helpdesk, completion of online onboarding of new joiners, highlighting document insufficiencies etc.
  • Monitor the SLA adherence of various teams in the TA operations and take corrective action where SLA are not being adhered.
  • Establish mechanisms for tracking and monitoring the quality and accuracy of document verification in BGV, employee id creation, generation of letter of intent.
  • Establish mechanisms for upskilling of the teams on the changes in checklist, mandatory document requirements and severity grid of the background verification.

• Transaction quality, training and knowledge management
  • Guide the establishment of processes to assure team are adhering to the prescribed checklist and internal guidelines
  • Guide in defining the quality parameters for various transactions and the quality check points
  • Closely monitor the quality checks for high risk transactions, review the areas of non-compliance and take preventive and corrective actions.
  • Create mechanisms to periodically train the teams on quality, process orientation, mandatory checklist and knowledge sharing.
• Geo and account onboarding management

• Oversee the smooth onboarding of large accounts and geographies
• Ensure that client prescribed, and geo specific checklist and documentation are adhered during the onboarding process
• Ensure the adherence to the prescribed SLA for onboarding

• Operational Excellence and automation focus
  • Identify and drive automation/digitization of the TA operations, campus onboarding, progression and GSH, rebadging and helpdesk processes.
  • Drive technology integration of Wipro system with platform of BGV vendors, recruitment partners to minimize manual sharing of information.
  • Guide the preparation of reports and dashboards to capture the health of the processes and automate the same for ease of circulation and reporting.
• Team Management
  • Team Management
    • Clearly define the expectations for the team
    • Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Guide the team members in acquiring relevant knowledge and develop their professional competence
    • Drive geography specific trainings for the payroll folks, designed basis the statutory norms that apply in different countries
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team

• SLA adherence in onboarding, LoI generation, progression letter generation, account onboarding, BGV completion
• Accuracy of transaction processing
• Timely closure of audit points
• Timely transition of new / rebadging of employees
• Number of automated projects implemented

• Team attrition %
• Employee satisfaction scores

• Certified Six Sigma Black Belt & Lean practitioner (Mandatory)
• Experience working with tools like VSM, Kaizen, RCA, FMEA, Process mappings (Visio),5S, Minitab, Power BI, MS office apps
• Experience of working on AI/Gen AI use cases to improve processes

• Excellent analytical, critical thinking & problem-solving skills
• Excellent communication & presentation skills
• Drive innovation by continuously learning, experimenting, and applying AI techniques to solve complex problems and enhance intelligent systems
• Keeps stakeholders apprised of project status and defined deliverables