Technical Writer

City: Boston

State/Province: Massachusetts

Posting Start Date: 1/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Work Location: Boston, MA (Hybrid)

Job Description:

• Document end-to-end IT operational processes, including change management, escalation procedures, and communication matrices.
• Develop detailed process flows using Visio or equivalent tools.
• Consolidate best practices and governance requirements into clear, actionable documentation.
• Produce high-quality technical writing tailored for IT operations teams.
• Design reusable templates for project governance aligned with bank standards.
• Create and maintain a centralized repository of operational process documentation.
• Collaborate with IT stakeholders and cross-functional partners to validate and align processes with operational standards.
• Ensure documentation aligns with SDLC phases and supports Agile delivery models.
• Capture and formalize Change Management (CAB) procedures and governance.
• Leverage tools like Microsoft Copilot to enhance documentation quality and efficiency.

Required Skills:

• Minimum 5 years of experience as a Technical Writer or Technical Business Analyst within IT operations.
• Strong ability to map, analyze, and document complex IT processes.
• Proficiency with Visio or similar process documentation tools.
• Excellent technical writing and communication skills.
• Experience in process uplift, data quality initiatives, or IT governance is preferred.
• Familiarity with SDLC, Agile methodologies, and Change Advisory Board (CAB) processes.
• Experience using Copilot or similar AI-powered productivity tools.
• Ability to work effectively in a hybrid Boston-based environment.

Mandatory Skills: Business Analysis-BFSI-Domain .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Boston, MA

Job ID: Wipro-128598

Employment Type: OTHER

Posted: 2026-01-23T18:42:39