Technical Writer

City: Mexico City

State/Province: Mexico

Posting Start Date: 3/13/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

About the Role

We are looking for a Technical Writer with strong experience in cloud-native documentation, preferably within Google Cloud Platform (GCP) environments. The primary focus of this role is creating and maintaining high-quality documentation for Observability and Telemetry agents, enabling developers, SREs, and platform teams to successfully deploy, configure, and operate monitoring solutions at scale.

This role requires close collaboration with engineering, product, and DevOps teams to translate complex technical concepts into clear, accurate, and user-friendly documentation.

Key Responsibilities

• Create, edit, and maintain technical documentation for observability and telemetry agents (metrics, logs, traces).
• Develop content such as installation guides, configuration references, architecture overviews, and troubleshooting guides.
• Collaborate with engineers and product managers to document new features and enhancements.
• Ensure documentation aligns with cloud-native and GCP best practices.
• Maintain consistency in tone, structure, and terminology across all documentation assets.
• Review and update documentation based on product changes and user feedbac

Required Qualifications

• 3 years of experience as a Technical Writer in software, cloud, or infrastructure environments.
• Strong experience documenting distributed systems, observability tools, or monitoring platforms.
• Hands-on or documentation experience with Google Cloud Platform (GCP) (strongly preferred).
• Solid understanding of telemetry concepts: logs, metrics, traces, agents, collectors.
• Ability to work with engineering teams and understand technical designs.
• Experience with documentation tools such as Markdown, Git, Docs-as-Code workflows.

Nice to Have

• Experience with observability tools (e.g., OpenTelemetry, Prometheus, Grafana, Cloud Monitoring).
• Familiarity with Kubernetes and containerized environments.
• Experience documenting APIs or SDKs.
• Background working in Agile or DevOps teams.

What We Offer

• Competitive salary and benefits above the law
• Performance-based bonus
• Opportunity to work on modern cloud and observability platforms
• Collaborative, global engineering environment

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Mandatory Skills: Cloud Engineering GCP .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Mexico City, Mexico

Job ID: Wipro-144506

Employment Type: OTHER

Posted: 2026-03-15T18:49:40