TECHNICAL LEAD L1

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 2/11/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

5G Test Automation

5G Test Automation - Comprehensive Expertise Required

This role demands deep proficiency in telecom core network technologies, specifically focusing on mobile core networks, IMS core, and network architectures associated with product and platform networks. A robust understanding of VoLTE and the 5G Core Service Based Architecture is essential for success in developing and automating test suites that validate these critical network components.

Essential Programming & Automation Skills

Candidates should possess strong programming capabilities in Python and be well-versed in using the Robot Framework for test automation. Proficiency in REST API development and consumption combined with hands-on experience in implementing automation pipelines within CI/CD environments is crucial to streamline testing processes and ensure continuous delivery and integration of network software.

Protocol Knowledge (Beneficial)

While not mandatory, knowledge of network communication protocols such as SIP, Diameter, TCP/IP, GTP, and HTTP/HTTP2 will significantly enhance the ability to understand and troubleshoot network behaviors during automation testing.

Advanced Networking Concepts (Beneficial)

Familiarity with contemporary network innovations such as slicing, edge computing, and orchestration will be advantageous, enabling contributors to design relevant test scenarios that reflect modern network usage patterns.

Cloud & Virtualization Skills (Beneficial)

Experience in cloud deployment and configuration, particularly with platforms like Red Hat OpenStack and Kubernetes, will support automation efforts in virtualized and cloud-native environments, facilitating scalable and robust test infrastructures.

This role represents an opportunity to engage with cutting-edge telecom technologies critical to the evolution of digital communication.

Operational Oversight and Process Enhancement Responsibilities

• Monitor and review daily operations by analyzing performance parameters
  • Assess team performance dashboards and individual scores to identify areas of improvement
  • Provide targeted technical support and process guidance to elevate team output and quality
  • Document and track all inquiries, resolution progress, and outcomes systematically
  • Ensure adherence to standard operating procedures and service level agreements (SLAs) in resolving client queries
  • Develop comprehensive knowledge bases to empower team members for effective client interactions and troubleshooting
  • Analyze call logs for recurring themes to proactively address potential systemic issues
  • Identify and promptly escalate critical client concerns that require managerial attention
  • Communicate all necessary product information transparently before and after client engagements
  • Maintain compliance with legal and contractual obligations by monitoring service agreements vigilantly

• Technical Escalation Management and Client Support Excellence
  • Effectively diagnose and troubleshoot client issues to resolve technical escalations promptly within defined SLAs
  • Escalate unresolved complex issues immediately to Technical Architects and Senior Engineering Staff to ensure timely resolution
  • Provide comprehensive product support by guiding clients through step-by-step diagnostic and resolution procedures
  • Maintain courteous, professional, and user-friendly communication during all support interactions
  • Offer pragmatic alternative solutions to retain customer satisfaction and loyalty when appropriate
  • Communicate ideas clearly and adapt messages to suit different audience needs and contexts
  • Conduct proactive follow-ups and scheduled callbacks to gather client feedback and verify SLA compliance

• Team Capability Building and Operational Excellence
  • Mentor production specialists by enhancing their technical skills and knowledge base
  • Identify skill gaps through targeted interviews and develop specialized training programs (triages) to address these gaps
  • Coordinate and deliver product-specific training sessions ensuring alignment with client requirements and expectations
  • Keep abreast of the latest product features, changes, and upgrades through continuous learning and self-initiated training
  • Maintain open communication with clients regarding ongoing and upcoming training initiatives
  • Document and share insights on common issues and effective solutions to reinforce team knowledge
  • Foster a culture of continuous improvement and learning agility within the team to drive superior customer service delivery