SSP Care Engineer

City: Yokohama

State/Province: Kanagawa-ken

Posting Start Date: 4/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

JOB Details:

We are looking for a resource with Japanese Bilingual capability and basic knowledge in managing and troubleshooting Subscriber & Signalling/SDM Nodes on Telco Clouds.

• Should have basic knowledge of 4G and 5G call flows
• Candidate should have foundational understanding of Subscriber & Signalling domain
• Should have awareness of Cloud environment and how S&S solution/Nodes are deployed on cloud
• Candidate should have some exposure to maintaining and troubleshooting Subscriber and Signalling nodes, log analysis under guidance
• Should be able to perform RCA and share Reports within the agreed SLA with supervision
• Perform basic health checks and troubleshooting from logs captured and provide solutions within SLA
• Basic understanding of issues related to Node Reachability, FM/PM and other KPIs
• Awareness of troubleshooting tools like Wireshark etc.
• Basic working knowledge of Linux, VMWare, Dockers & Containers, OpenStack, OpenShift
• Basic awareness of S&S Nodes like AAA, One NDS, SDL (Shared Data Layer), Registers (HLR/HSS, UDM/AUSF), One-EIR, SCP, CSD, STP, U-DRA, NPC, EIR etc.

• Assist in Log collection & Analysis, health checks and support troubleshooting sessions between Customer & Global Care
• Support RCA preparation, MOP/Troubleshooting Plan of Action under senior guidance
• Reproduction of issues in customer Lab to collect additional logs for analysis
• Support CR Implementation approval process by assisting in LNI Process
• Participate in Technical Sync with Local Japan L2 team (via RDC under guidance)
• Communication support for Access (chat group between Remote Engr and Local Engr)
• Assist in Communication with CCTL in access approval workflow
• Support Japanese Translation of MOP & RCA
• Post validation of Logs and System after change implementation
• SF ticket creation and follow-up with 3LS till closure

• For Emergency Cases - assist in remote support for recovery such as log analysis and ticket handling post recovery

• 1-3 years with minimum 1 year in Subscriber & Signalling domain
• Good communication skills - Team collaboration - Analytical skills - Presentation skills
• Mandatory Language Skill: Intermediate Bilingual Japanese and English