Sr. Service Manager

City: Gurugram

State/Province: Haryana

Posting Start Date: 3/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Sr. Service Manager (Certified Black belt- Business Excellence-Quality)

The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

Skillset: DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process improvement, Lean Six Sigma

• Job Location : Gurgaon
• 05 Days Week (Work from Office)

Must

Six Sigma, lean, SLA/KPI, Quality, RCA, FMEA, Data analysis

Good to have

Transition Quality, onboarding new Client/New deals, Identifying Transformation/RPA opportunities, Project management, Capacity planning

High Level Responsibility area:

• Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
• Provides analytics support to Business Leaders both onshore and offshore.
• Drives a continuous improvement culture
• Manages the innovation/ idea generation platform "MERCURI"
• Facilitates Process Improvement trainings
• Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

• Understand business processes , analyze data trends and share recommendations with stakeholders
• Showcase / share skill set & Quality service offerings with stake holders
• Analyze data on key client operational metrics to understand opportunity for improvement
• Learn and understand the domain / business to help define process metrics
• Map processes to identify non-core activities and suggest alternatives and thus help remove waste
• Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
• Deliver Lean trainings for Band 3-5 colleagues
• Deliver need based trainings on Problem solving , Quality concepts & tools

• Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
• Identify Failure modes and help in establishing process controls
• Design and develop metrics for accurate measurement of work performance
• Baseline metrics and monitor performance
• Provide advance data Analytics as per Business Unit / Process requirements
• Identity opportunities for capacity creation
• Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
• Support business to create year on year efficiencies
• Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
• Use Six Sigma and Lean tools as required
• Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
• Develop project roadmaps for assigned projects with minimal or no mentoring support
• Acts as a program manager for BU specific or division level programs

Education:

• Graduate in any stream
• Green Belt/ Black belt certified

Required Experience:

• 08 years of work experience
• Total work experience of 5 years or more (after Graduation in any discipline)
• Relevant / industry work experience of 3 years or more
• Maximum experience should not exceed 8 years.
• Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
• Experienced in managing multiple project teams simultaneously

Preferred Experience:

• Training and Facilitation Skills and experience
• Excellent oral, written, cross functional and interpersonal communication skills.
• Learning ability with customer orientation and a keen eye for process improvement
• Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
• Knowledge of Minitab
• Knowledge of Access
• Good knowledge of MS Excel , Power Point and MS Visio

Mandatory Skills: L&P Policy Acquisition & Servicing .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Gurgaon, India

Job ID: Wipro-120084

Employment Type: OTHER

Posted: 2026-03-10T19:04:06