Sr. Customer Care Representative with Dutch (full remote)
City: Bucharest
State/Province: Bucharest
Posting Start Date: 1/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Job Description:
Job Description
Job Responsibilities
Handle 1st-level escalations on process issues that cannot be resolved by agents.
Support inbound inquiries from internal and external customers interacting with online tools, products, and services.
Collect and provide accurate, valid, and detailed information using appropriate methods and tools, and create cases in Salesforce CRM with concise case notes.
Summarize tickets, gather relevant information, and classify tickets on the service platform for further team action.
Communicate clearly with stakeholders and determine appropriate escalation paths for service tickets.
Monitor and ensure closure of daily, weekly, and monthly deliverables.
Resolve product or service problems by identifying issues quickly, clarifying requests, determining root causes, and selecting the best solution to achieve First Contact Resolution.
Handle and resolve escalated customer issues and identify when escalation to the next level is required.
Maintain strong knowledge of supported products and services.
Implement productivity and efficiency projects using continuous improvement methodologies.
Actively participate in team discussions and activities and administer automated Post-Call CSAT surveys.
Continuously contribute to process improvement initiatives.
Requirements / Skills Required
Experience: Minimum 2-4 years of work experience, preferably in contact center or voice operations.
Language Skills: Advanced proficiency in Dutch and English.
Education: Diploma, Graduate, or Postgraduate degree.
Process Knowledge: Understanding of Order Management and Customer Service processes.
Communication: Excellent written and verbal communication skills.
Technical Skills: Strong knowledge of MS Office Suite (Excel, PowerPoint, etc.).
Mandatory Skills: After Sales Support-Back Office .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion