Sr. ATAC-Support Engineer
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 12/5/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client project requirements
Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.
Networking skills should include:
a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow, SNMP
Security skills - DDOS, IPS, IDS, Threat detection and mitigation
Operating systems - Basic to Intermediate knowledge of Linux
Database: Basic to Intermediate knowledge of database - postgres, sqlite.
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Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)
Other:
• Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
• Outstanding customer service and advanced written and verbal communications skills.
2. Provide customer support and problem solving from time to time
- Perform defect fixing raised by the client or software integration team while solving the tickets raised
- Develop software verification plans and quality assurance procedures for the customer
- Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
- Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
- Comply with project plans and industry standards
3. Ensure reporting & documentation for the client
- Ensure weekly, monthly status reports for the clients as per requirements
- Maintain documents and create a repository of all design changes, recommendations etc
- Maintain time-sheets for the clients
- Providing written knowledge transfer/ history of the project
Deliver
No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation
Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions.To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion