ServiceNow System Administrator along with CMDB

Req Id: 105189

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 10/22/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Key Responsibilities:

• Maintain, govern, and enhance the CMDB ensuring CI accuracy, relationships, and lifecycle state integrity.
• Define and enforce CMDB data quality rules: completeness, correctness, compliance, consistency, and timeliness.
• Collaborate with ITSM teams (Incident, Problem, Change, Release) to ensure CIs are used consistently and meaningfully.
• Develop and maintain dashboards/reports to monitor CI usage trends, data quality, and service dependencies.
• Analyse CMDB data to assess service impact, root cause trends, and areas for operational improvement.
• Work with business and IT stakeholders to support data-driven decisions using CMDB insights.
• Drive continual improvement initiatives to increase CMDB maturity aligned with CSDM/ITIL best practices.
• Participate in audits, governance reviews, and risk assessments related to asset/configuration data.
• Implement and manage automated discovery tools and integrations to populate and update CI data.

Required Skills & Qualifications:

• 3-6 years of hands-on experience in CMDB/Configuration Management within ITSM environment.
• Proficient with CMDB platforms like ServiceNow CMDB, BMC Atrium, or similar tools.
• Experience with ITSM process integration, especially Incident, Problem, and Change Management.
• Strong knowledge of reporting and analytics tools: ServiceNow Performance Analytics, Power BI, or similar.
• Ability to define KPIs, trends, and actionable insights from CI usage across ITSM workflows.
• Familiarity with data visualization, dashboard creation, and decision support reporting.
• Experience aligning CMDB with frameworks like CSDM (Common Service Data Model).

Preferred Qualifications:

• ITIL v3 or v4 Foundation certification (preferably Intermediate in SACM or CSI).
• ServiceNow System Administrator or CMDB Specialist certification.
• Familiarity with scripting (PowerShell, or Python) for reporting or automation tasks.
• Understanding of cloud infrastructure and how hybrid environments affect CI modeling and reporting.

Mandatory Skills: ITIL Asset-Config Mgmt .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bangalore, India

Job ID: Wipro-105189

Employment Type: OTHER

Posted: 2025-10-26T18:37:42