ServiceNow LEAD ADMINISTRATOR L2
City: Belleville
State/Province: Ontario
Posting Start Date: 3/31/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
We are looking for a highly experienced, lead-level ServiceNow Service Mapping expert who can independently plan, design, deploy, optimize, and govern Service Mapping across the enterprise.
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Key Expectations (Lead-Level)
- Own end-to-end ServiceNow Service Mapping implementation-including planning, discovery, mapping, and deployment.
- Design and manage Service Mapping infrastructure: MID servers, credentials, schedules, patterns.
- Ensure accurate CMDB population and alignment with all other CMDB data sources.
- Create and manage KPIs, dashboards, and health reports to track Service Mapping performance.
- Troubleshoot and resolve complex mapping issues quickly and proactively.
- Develop and maintain Service Mapping documentation, standards, and ITSM governance items.
- Deliver enhancements and deploy new Service Mapping features/functionality.
- Provide training, best practices, and guidance to stakeholders to increase adoption.
- Manage both project and operational activities and deliverables with accountability.
- Stay updated on the latest ServiceNow platform capabilities and apply learnings to improve solutions.
Ideal Candidate Profile
- 10 years of ServiceNow experience with deep specialization in Service Mapping.
- Proven leadership in large-scale enterprise implementations.
- Strong understanding of CMDB, discovery, patterns, dependencies, and ITSM processes.
- Ability to operate independently, own deliverables, and communicate with senior stakeholders.
Mandatory Skills: ServiceNow - System Administration .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion