ServiceNow ITOM

City: Sao Paulo

State/Province: Sao Paulo

Posting Start Date: 11/24/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

• Implementar e dar suporte aos módulos de ITOM: Descoberta, Mapeamento de Serviços, Gerenciamento de Eventos e Saúde da CMDB. • Desenvolver estratégias de automação usando Flow Designer, Integration Hub e Orchestrator. • Colaborar com as equipes de ITSM e DevOps para garantir uma integração perfeita e continuidade de serviços. • Conduzir workshops e sessões de planejamento com as partes interessadas para alinhar os investimentos na plataforma aos objetivos de negócios. • Monitorar e melhorar a precisão da CMDB, a visibilidade do serviço e a correlação de eventos. • Liderar atualizações da plataforma e configuração de novos recursos. Habilidades Requeridas • Forte expertise nos módulos ITOM e ITSM do ServiceNow. • Experiência com SLO/SLI, DataDog, Azure e monitoramento de infraestrutura em nuvem. • Proficiência em scripting (JavaScript, PowerShell), integrações de API e análises de plataforma. • Familiaridade com processos ITIL e plataformas de gestão de serviços empresariais (por exemplo, BMC, OpenText).

Mandatory Skills: Servicenow-Development .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.