ServiceNow Consultant

City: Sao Paulo

State/Province: Sao Paulo

Posting Start Date: 1/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

• • Skilled in CMDB details, Hierarchy, Reporting, Data analysis and Governance
  • Able to analyze customer observations with a troubleshooting mindset to determine root cause
  • Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell
  • Understanding of business applications and their functionality in the ITIL model
  • Ability to communicate and implement the ITIL CMDB Model
  • Should be able to define and propose discovery architecture for complex environment.
  • Good knowledge of Discovery, MID Server Architecture, Probes, Sensors, Identifiers & Business rules.
  • Responsible for the support and discovery of foundational CI data for the CMDB.
  • Should be able to trouble shoot issues with discovery (Windows, Unix, Network devices, Storage, Databases, Cloud Servers).
  • Working knowledge of WMI, Subnet masks, SNMP, MIBs etc. is a must.
  • Should be able to understand discovery tool's role / importance from SAM, HAM and Application Modelling perspective.
  • Participate in internal or customer meetings as required, adding value as and when required.
  • Knowledge of Infrastructure and Networking is an added advantage and Knowledge of IT Service Management.
  • ITIL V3 foundation preferred.