ServiceNow Business Analyst L2

City: Battle creek

State/Province: Michigan

Posting Start Date: 11/24/25

Job Description:

Job Description

Job Summary:

We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNow's architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction.

Key Responsibilities:

• Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.

• Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.

• Create and manage project plans, schedules, budgets, and risk mitigation strategies.

• Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.

• Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.

• Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.

• Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.

• Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.