Service Desk Management

City: Curitiba

State/Province: Parana

Posting Start Date: 1/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Service Desk Management

We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market.

Required Skills:

Incident Response Coordination
CIMs are responsible for managing the lifecycle of critical incidents (typically P2 and P3 severity levels), ensuring swift resolution and minimal business disruption. This includes:

• Setting up and facilitating crisis calls.
• Coordinating with resolver groups and vendors.
• Capturing and communicating business impact across regions

Communication & Stakeholder Engagement
They serve as the central communication hub during incidents:

• Sending global outage notifications and regional progress updates.
• Representing market interests and cascading communications to local service desks

ITSM Process Adherence
CIMs act as regulators for ITSM compliance during incidents:

• Ensuring correct ticket prioritization and escalation.
• Verifying closure with affected users.
• Participating in post-incident reviews and problem forums

Problem Management & Analysis
They proactively engage in problem management by:

• Performing data analysis on incident trends.
• Supporting root cause investigations.
• Documenting actions and outcomes in Incident Action Plans (IAPs)

Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law.

Mandatory Skills: Service Desk Management .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Curitiba, Brazil

Job ID: Wipro-125113

Employment Type: OTHER

Posted: 2026-01-19T18:41:42