SERVICE DESK ANALYST L2
City: Philadelphia
State/Province: Missouri
Posting Start Date: 2/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Responsible for providing the first-line of telephone technical support of hardware and software systems.
• Answers basic questions about installation, operation, configuration, customization, and usage
• Applies basic troubleshooting to identify problems, investigate causes and recommend solutions to correct common failures and provide follow-up.
• Escalates complex problems.
• Performs root cause analysis and develops checklists for typical problems.
• Recommends procedures and controls for problem prevention.
• Enters information into call tracking database.
• Works in a team setting, sharing information and assisting others with calls.
• Experience in a telephone technical support position, giving support to end-users
• Considerable familiarity with MS Office Suite and the Windows environment in general May require a Batchelor's degree in a related area
• Excellent oral and written communication skills and phone manner
• Stress resistant, experience in dealing with a novice and /or low-skilled customer base and able to impart knowledge at various levels
• Aptitude for quick learning of technical and procedural topics; a self motivating and self-learning work approach
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• Ability to work on multiple, dissimilar activities simultaneously; an analytical mind and excellent team player
Mandatory Skills: TIS Service Desk .
Experience: 1-3 Years .
The expected compensation for this role ranges from $37,500 to $83,600 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion