Service Delivery Manager

City: Gdansk

State/Province: pomorskie

Posting Start Date: 12/18/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Location and Work Mode:

• Work week from Sunday to Thursday
• Hybrid module of work from Gdańsk office

Role & Responsibilities:

• Service Delivery Ownership: Oversee the planning, execution, and delivery of QA services, ensuring alignment with client expectations, SLAs, and business objectives.
• Client Engagement: Act as the primary point of contact for clients and stakeholders, managing communications, escalations, and relationship-building.
• Team Leadership: Lead, mentor, and develop QA engineers and leads, fostering a high-performance culture focused on quality and accountability.
• Resource & Capacity Management: Allocate resources, manage team workload, and optimize capacity to meet project demands and deadlines.
• Operational Excellence: Implement and monitor QA processes, metrics, and best practices to ensure efficient, scalable, and compliant delivery.
• Risk & Issue Management: Proactively identify delivery risks, manage escalations, and drive resolution of issues impacting service quality or timelines.
• Continuous Improvement: Champion process optimization, automation, and innovation in QA delivery; introduce new tools and methodologies for better outcomes.
• Governance & Compliance: Ensure adherence to organizational policies, regulatory standards, and audit requirements.
• Transition & Onboarding: Lead transitions for new projects, clients, or vendors, ensuring seamless onboarding and knowledge transfer.
• Financial Management: Track budgets, forecast resource needs, and manage costs to ensure profitable service delivery.

Requirements:

• Education: Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field.
• Experience: 10 years in QA, software/hardware testing, or service delivery roles, with at least 5 years in a managerial or delivery lead capacity.
• Technical Expertise: Strong understanding of QA methodologies, test automation, and hardware/software integration.
• Service Delivery Skills: Proven experience in managing service delivery for large-scale QA projects, including client management and SLA tracking.
• Leadership & People Management: Demonstrated ability to lead teams, manage performance, and drive engagement.
• Project & Financial Management: Experience in project planning, budgeting, and resource management.
• Process Improvement: Track record of driving operational improvements and implementing best practices.
• Stakeholder Engagement: Excellent communication, negotiation, and relationship-building skills.
• Compliance & Audit: Familiarity with quality audits, compliance frameworks, and regulatory standards.
• Preferred Skills: Knowledge of AR/VR, cloud platforms (Azure, AWS), CI/CD pipelines, and transition management.
• Certifications: PMP, ITIL, ISTQB, Agile, or relevant service delivery/QA certifications are a plus.

Good to Have:

• Experience with vendor management and multi-site delivery.
• Exposure to AI/ML-driven QA analytics and reporting.
• Ability to thrive in fast-paced, client-facing environments.

What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

Mandatory Skills: Project Management .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Gdańsk, Poland

Job ID: Wipro-117007

Employment Type: OTHER

Posted: 2025-12-21T18:39:26