Service Delivery Lead L2

City: Warwick

State/Province: Warwickshire

Posting Start Date: 1/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Network Service Governance Lead

Rate; 500 GBP

Wokingham/Warwick
Role Purpose
Provide governance and oversight for all enterprise network services to ensure reliability, security, compliance, and strategic alignment with business objectives. The role establishes the governance framework, performance standards, and vendor management structures that underpin high-performing, secure, and cost-efficient network operations.Key Responsibilities
1. Governance & Framework
• Develop and maintain the Network Service Governance Framework aligned with enterprise IT, architecture, and security policies.
• Define network policies, standards, SLAs, KPIs, and reporting mechanisms.
• Chair service review boards and governance forums to ensure accountability and transparency.
2. Service Performance Management
• Monitor and report on service performance, SLA compliance, and incident trends.
• Drive continual service improvement initiatives to enhance availability and end-user experience.
• Oversee network change, incident, and problem processes to maintain service stability.
3. Vendor & Partner Governance
• Govern performance of managed service providers, telecom partners, and hardware vendors.
• Lead contract reviews, renewals, and vendor scorecards.
• Manage escalations, remediation, and service credits to ensure delivery quality and value.
4. Risk, Compliance & Security
• Ensure network compliance with enterprise cybersecurity, data protection, and audit requirements.
• Maintain a network risk register and track remediation actions.
• Support audit readiness and enforce adherence to internal and external regulatory standards.
5. Financial & Capacity Oversight
• Oversee network service budgets, forecasts, and cost optimization programs.
• Govern capacity and demand management to align with business growth and digital initiatives.
• Enable cost transparency and accountability through governance reporting.
6. Strategic Alignment & Transformation
• Align network strategy with enterprise digital transformation goals (Cloud, SD-WAN, Zero Trust).
• Partner with Architecture and Security teams to shape technology roadmaps and design standards.
• Ensure operational readiness and governance for new network initiatives.
7. Stakeholder Engagement
• Act as the single point of accountability for network service governance.
• Present performance, risk, and improvement outcomes to CIO and IT leadership forums.
• Foster collaboration across Infrastructure, Cloud, Security, and Business IT functions.Key Deliverables
• Network Service Governance Framework & Policy Documents
• Monthly Performance Dashboards & SLA Reports