Senior ServiceNow Business Analyst

City: Pune

State/Province: Maharashtra

Posting Start Date: 3/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

We are seeking a Senior ServiceNow Business Analyst to lead the requirement gathering, analysis, and functional solutioning for complex ServiceNow implementations. This role is key to aligning IT capabilities with business goals, acting as a liaison between stakeholders, Service managers and the technical team.

Key Responsibilities:

• Gather, analyze, and document high-level and detailed business requirements for ServiceNow modules.
• Drive stakeholder engagement through workshops and presentations to define problems and future state solutions.
• Write user stories with clear acceptance criteria and maintain the product backlog for multiple modules.
• Collaborate with development and QA teams to ensure accurate implementation of requirements.
• Lead UAT planning, execution, and issue resolution with business teams.
• Support process improvement initiatives and help establish BA standards and best practices.
• Create process maps, functional specifications, training documentation, and business readiness plans.

Required Skills and Qualifications:

• 6-8 years of experience in a Business Analyst role, with at least 4 years focused on ServiceNow.
• Strong knowledge of ITSM processes and familiarity with other ServiceNow modules (e.g. GRC, Reporting).
• Experience in writing user stories, acceptance criteria, and functional specifications.
• Proven ability to lead workshops and facilitate business/technical discussions.
• Understanding of Agile delivery methodology and ServiceNow Agile.
• ServiceNow CSA certification is preferred.
• Strong communication, presentation, and stakeholder management skills.

Mandatory Skills: ServiceNow - GRC .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Pune, India

Job ID: Wipro-146920

Employment Type: OTHER

Posted: 2026-04-01T18:51:06