Senior Delivery Manager

SR Skills. : Telecom, Service Assurance, Operations management, Client Relationship management.

SR Location : Pune

SR Band. : C2

Key responsibilities:

• Account Leadership: Own end-to-end Service Assurance delivery for multiple telecom accounts, ensuring operational excellence and client satisfaction.

• Service Assurance Oversight: Manage L1-L3 service assurance operations, including BO/T1/T2 activities, incident management, and proactive monitoring.

• Client Relationship Management: Act as the primary point of contact for clients, driving strategic engagement and ensuring alignment with contractual obligations and SLAs.

• Operational Governance: Define and implement service assurance frameworks, processes, and best practices to meet compliance and regulatory standards.

• Performance Management: Monitor KPIs, SLAs, and operational metrics; lead root cause analysis and implement corrective/preventive actions.

• Financial Accountability: Manage P&L for assigned accounts, ensuring profitability through cost optimization and efficiency improvements.

Team Leadership: Lead and mentor cross-functional teams, fostering a culture of accountability, continuous improvement, and innovation.

• Process Optimization: Drive automation and AI-led initiatives to enhance service delivery and reduce operational overhead.

• Stakeholder Engagement: Collaborate with internal teams and client leadership to resolve escalations, identify growth opportunities, and deliver value-added solutions.

• Industry Awareness: Stay abreast of telecom trends, emerging technologies, and regulatory changes to ensure competitive advantage.

Required Skills & Qualifications

• Technical graduate (Engineering preferred) with 10 years in telecom service assurance or operations management.
• 5 years in managing technical/service desk support across L1-L3 layers.
• Proven experience in handling multiple accounts and large teams.
• Strong analytical, problem-solving, and decision-making skills.
• Expertise in telecom processes, compliance, and regulatory frameworks.
• Familiarity with digital transformation and AI-driven optimization.
• Excellent communication and stakeholder management skills.
• Proficiency in MS Office and service assurance tools.

Key Competencies

• Global Telecom Leader with minimum team size of 300 .
• Leadership & Team Management
• Strategic Thinking & Negotiation
• Analytical & Process Improvement Skills
• Stakeholder Engagement
• Results Orientation

Mandatory Skills: Order Management(Comms) .

Experience: >10 YEARS .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Pune, India

Job ID: Wipro-120110

Employment Type: OTHER

Posted: 2026-01-11T18:40:21