SAP BASIS

Rel. Exp - 5 years
SAP system Administration, incident handling, problem management and troubleshooting activities, RCA, risk management and resolving any issues/incidents
Acknowledgement/Cleaning of alert logs
Cleaning/archiving of transport logs/import queues
RFC Link Maintenance
System performance monitoring
Searching for Missing Indexes
Memory Management: Page In/Pages Out
Memory Management: Ext. Memory/ Roll In/Out
Installing SAP License
Configuring the System Log
Setting Up Logon Groups
Installing Printers - to change as Printer configuration as SAP
Sending System Messages
Profile Generator: Maintaining Activity Groups/Roles
Operation mode maintenance
Creating a new operation mode
Adjusting the timetable
Manually switching modes
Scheduling exception operation
Setting up operation modes
Activities on SAPNet
SAPNet user administration
Logging on to SAPNet - ECC6.0 Front-end
Entering a customer message
Tracking message status
Receiving responses from SAP
Confirming an closing messages
Requesting support packages
Downloading files from SAP servers
SAP remote services
Opening a connection for remote service
Testing a remote service connection
Scheduling an early watch session
Scheduling a remote consulting session
Registering developers and SAP objects Using SSCR
Searching the notes database
Management of the Transport Management System (TMS)
Transporting transport requests and investigate and resolve transport failures/errors
Determining old data in transport directories
Clearing old data from the transport directories
Maintaining transport landscape
Support Package/ Add-ons
Finding support packages
Downloading and importing support packages
Regular support pack installations
SPAM/SAINT
Concepts on SPAU and SPDD while application of support packages
Client Maintenance
Maintaining clients and client-settings
Client Copy - remote and local
Client export/import
Automatic Note application through SNOTE
Printer Configuration
SCOT monitoring
Monitor the growth of database , data files, tables, indexes
Monitor fragmentation - Data files, tables and indexes
Monitor Space usage of indexes, tables - Monitoring free space.
Verifying Data blocks in data files.
Monitor transaction logs
Analysing tables, indexes and clusters - Analyse table compute statistics.
Monitoring the shared pool - Library cache, Data dictionary cache, Wait statistics
Monitoring Database Buffer Cache, Multiple Buffer Pools.
Monitoring I/O contention
Problem troubleshooting and resolution for escalated calls
Router setup and support and OSS configuration
Setting up SAP Logon groups
Database restoration and recovery
SAP installation/ re-installation and configuration - on existing landscape during any H/W or OS
failure Or any other incident which prevents from system / users to work normally
Planning and managing support packages and kernel patch upgrades, client copies/transports
Planning and executing database patch
Automatic Note application through SNOTE
Printer Configuration
SCOT configuration

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Mandatory Skills: SAP BASIS .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Mumbai, India

Job ID: Wipro-154055

Employment Type: OTHER

Posted: 2026-04-01T18:51:56