Salesforce Sales Service Manager

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 1/30/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Overview:

The Salesforce Technical Lead will be responsible for defining the strategic vision, driving solution innovation, and leading delivery excellence for Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations. This role will focus on enabling digital transformation for clients by leveraging Salesforce capabilities to optimize sales processes, enhance customer service, and deliver seamless digital experiences.

• Define the vision and roadmap for Salesforce Sales, Service, and Experience Cloud offerings, aligning with business objectives and industry trends.
• Develop and execute go-to-market (GTM) strategies to position Salesforce solutions as key enablers of growth.
• Establish governance frameworks and best practices for Salesforce adoption across engagements.

• Design and present innovative solutions leveraging Sales Cloud, Service Cloud, and Experience Cloud.
• Lead business development, presales, and customer solutioning efforts.
• Oversee end-to-end delivery of Salesforce solutions, including customization, configuration, and integration with third-party systems.
• Ensure data integrity through robust migration and cleansing processes.

• 8 years of experience in CRM and digital transformation, with 5 years in Salesforce Sales, Service, and Experience Cloud.
• Proven track record in Salesforce implementation, customization, and configuration.
• Strong leadership and stakeholder management skills.
• Experience in managing large-scale programs and cross-functional teams.
• Knowledge of industry best practices for sales automation, customer service, and digital experience.
• Open to travel (up to 25%)

• Salesforce certifications: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, OmniStudio Consultant preferred.
• Ability to work closely with key stakeholders including but not limited to clients, leads, Sales and pre-sales, Delivery and Practice teams
• Experience in Agile delivery and managing distributed teams.