Resource Agent

Req Id: 100410

City: Yokohama

State/Province: Kanagawa-ken

Posting Start Date: 10/6/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose
"Order Management
• Sales Order Entry & Processing
• Action Sales Orders by following step by step processes documented in client provided SOPs
• Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained.
• Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditions
Deal Management
Post Deal booking customer service
• Provide provide advise our B2B Sales and Service teams on contracts that are outside of the normal processes.
Quote creation and quote support activities
• Ensure non-standard terms and conditions are approved and communicated
• Activation of Service & Lease Contracts
• Manage extension, upgrades and terminations of service contracts
• Invoice genration & presentment
"

"Technical skills
• Basic MS-Excel skills.
• Familiarity of MS office tools: outlook, internet
• Good writing and comprehension skill

Experience in order Management/Contract/Quotes management or Tech Industry

Languages - Japanese (N1 or Native)& English - B1

Behavioral skills
• A clear focus on superior customer service and continuous business performance improvement
• Experience in analysing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Outstanding communication skills, both verbal and written
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritising issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills"

Mandatory Skills: Order Management-Level 1 .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.