Quality Assurance Analyst - L2

City: Cebu

State/Province: Cebu State

Posting Start Date: 11/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The Quality Assurance Analyst - L2 at Wipro Philippines Inc plays a critical role in safeguarding process and quality standards within our BPS-Analytics & Insights service line. This position is pivotal in conducting detailed audits to ensure compliance with quality benchmarks, continuously monitoring performance metrics, and fostering improvement initiatives. The individual will collaborate closely with account leadership and clients to facilitate transparent reporting and adaptive strategies that uphold service integrity.

Our ideal candidate will be adept at identifying performance variances, executing root cause analyses, and leading calibration communications to maintain alignment with evolving client expectations and process updates. This role contributes directly to enhancing our operational excellence and supports Wipro's commitment to delivering exceptional, client-centric services in a rapidly changing digital transformation landscape.

By joining Wipro, you will be part of a dynamic team where your expertise helps drive continuous quality enhancement, enabling both business growth and professional development within a supportive and inclusive environment.

Performance Delivery Metrics
No.Performance ParameterMeasurement Criteria1.Audit CompletionStrict adherence to the audit calendar and achievement of assigned audit targets; 100% compliance as indicated by audit reports with zero misses or deviations.2.Process ComplianceFulfillment of case handling targets with at least 2 hours per week dedicated to process updates and learning, ensuring ongoing alignment with quality standards.
Consistency in meeting these performance metrics is essential to uphold the quality assurance framework and contribute to the broader objectives of the BPS-Analytics & Insights team at Wipro.

Qualifications:

• Must have 2 to 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
• Ability to Mentor agents and give feedback of calls monitored
• Act as a Subject Matter Specialist
• Participate in teleconferences and meetings initiated by the customer
• Take ownership of issues and escalations
• Ability to plan, prioritize, organize and communicate with client

Mandatory Skills: QAAS(Advisory Services) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Cebu City, Philippines

Job ID: Wipro-95264

Employment Type: OTHER

Posted: 2025-12-09T18:42:51