Provider Communications CSR

City: Jefferson City

State/Province: Missouri

Posting Start Date: 1/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Overview:

As a Provider Communications Specialist at Infocrossing INC within our BPS-IHS division, you will be integral to our commitment to excellence in healthcare communication. Your main function is to ensure seamless, supportive, and efficient communication between MO HealthNet healthcare providers and our organization. You will serve as a key point of contact, managing inquiries through multiple communication platforms, including phone calls, emails, and postal correspondence.

In this role, you will interpret and articulate complex healthcare claims data, policies, and coding guidelines, particularly ICD-10, guaranteeing providers receive clear, accurate, and comprehensive information. Mastery of healthcare claims systems such as MMIS, eMOMED, along with detailed Provider Manuals, will enable you to research provider questions thoroughly and provide timely, policy-compliant responses.

Your ability to balance multitasking under deadlines while maintaining exceptional quality standards will be vital in driving provider satisfaction and operational efficiency. Working in close coordination with cross-departmental teams, you will contribute insights and recommendations to optimize communication workflows and facilitate claims resolution processes.

This position offers a dynamic opportunity for professionals passionate about healthcare operations and provider relations who thrive in fast-paced environments and are motivated to make a significant impact on claims management and provider engagement.

Key Competencies and Skills:

• Provider-Focused Engagement: Consistently prioritize provider needs by building trustful, empathetic relationships that foster collaboration and mutual understanding.
• Results-Oriented Mindset: Exhibit dedication to achieving and surpassing departmental objectives, enhancing overall provider experience and service quality.
• Detail-Oriented Execution: Demonstrate precision and rigor in managing communications and claims information to uphold high standards of accuracy and productivity.
• Team Collaboration: Proactively contribute to team efforts, sharing knowledge and fostering a supportive workplace culture that promotes continuous improvement.
• Adaptability and Learning Agility: Quickly integrate emerging knowledge about healthcare regulations, coding updates, and claims processing technologies into daily workflows.
• Analytical Problem Solving: Employ critical thinking to evaluate complex provider inquiries, ensuring solutions align with regulatory policies and enhance communication clarity.
• Clear and Professional Communication: Articulate information effectively and respectfully through spoken and written communication to diverse provider audiences and stakeholders.

• Proficiency with healthcare provider relations, demonstrating the ability to navigate complex provider networks and communication challenges.
• Experience in patient relations or customer service within healthcare settings, showing sensitivity to patient confidentiality and provider support needs.
• Strong background in insurance claims processing, familiar with procedural workflows and dispute resolution strategies.
• Hands-on knowledge of medical billing systems and practices, with an emphasis on accuracy and regulatory compliance.
• In-depth understanding of medical diagnostic and procedural coding principles, especially ICD-10 classification.