Project Manager - Pensions Migrations (18 Months FTC)

City: Telford

State/Province: Shropshire

Posting Start Date: 3/11/26

About Servaada, a Wipro company:

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Job Description:

About the Role:

The role is a Fixed Term Contract for 18 months, providing an excellent opportunity to gain considerable experience and make a meaningful impact within a dynamic team.

Working with the Migration Programme Manager to lead and manage a migration workstream, ensuring the workstream successfully achieves the programme aims and delivers good customer outcomes. A key part of the role is to ensure effective governance and oversight of migration activities, ensuring they align with regulations, policies, standards, and procedures and that all outsourcing contractual agreements are met.

• Plan and oversee the workstream delivery approach, ensuring the transition minimises risk, preserves critical business processes, and delivers a seamless experience for end users
• Track progress through KRIs and MI reporting, ensuring senior stakeholders have clear visibility into migration readiness and any associated risks
• Manage RAID logs and ensure robust risk mitigation strategies, identifying potential challenges early and implementing appropriate solutions to protect customer outcomes
• Engage and manage relationships with third-party providers, ensuring effective collaboration, adherence to agreed plans, and alignment of delivery expectations
• Oversee activities from Business Analysts, and other contributors, ensuring seamless collaboration across internal teams and any external providers
• Ensure data integrity and process continuity, working closely with Data, Technology, and Operations teams to preserve business-critical processes during migration
• Facilitate stakeholder engagement and communication, ensuring all relevant parties-including senior leadership, business teams, and external vendors-are informed and aligned
• Ensure business readiness, supporting operational teams through the transition by addressing potential process changes, user impact, and system adoption
• Manage the RACI framework, clarifying roles, responsibilities, and accountabilities across all migration workstreams
• Work with external providers to ensure alignment between different delivery methodologies, managing expectations and driving a consistent approach to migration governance
• Manage change control and governance processes, ensuring that all migration decisions are well-documented, justified, and aligned with business objectives
• Oversee budgets and resources, ensuring efficient allocation and expenditure to keep the migration on track and within scope
• Stay ahead of regulatory and compliance considerations, ensuring the migration aligns with financial services regulations and best practices

• Proven experience of project management in migration programmes, particularly involving platform transitions and data migration
• Expertise in project workstream and programme governance, including RAID management, change control, business readiness, and stakeholder reporting via KRIs and MI
• Good third-party/vendor management skills, with experience working with external providers in regulated environments
• Solid understanding of Financial Services, within the UK regulated environment
• Strong problem-solving skills and risk management expertise, with the ability to anticipate challenges and proactively implement mitigation strategies
• Exceptional communication and stakeholder engagement skills, ensuring alignment across business, technology, and operational teams
• Experience working with and coordinating cross-functional teams, including Business Analysts, and external vendors
• Familiarity with Agile and Waterfall methodologies, and experience working with external providers following different delivery approaches

• Must act with integrity
• Must act with due skill, care, and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct