Project manager
City: New Philadelphia
State/Province: Ohio
Posting Start Date: 4/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
We are seeking a Project manager to support enterprise IT operations through KPI, SLA, and service performance reporting. This role is responsible for transforming operational data into dashboards and insights that enable contract compliance, service optimization, and proactive issue management across Service Desk, Field Services, and End-User Computing environments.
Want more jobs like this?
Get Project Management jobs in Delaware, OH delivered to your inbox every week.
Location : USA
Key Responsibilities
- Design, build, and maintain KPI, SLA, and SLO reporting aligned to contractual and operational requirements
- Deliver recurring Weekly Operational Review (WOR) reports and dashboards for IT stakeholders
- Perform data analysis across Service Desk, Field Services, and Workstation / EUC teams
- Develop and maintain enterprise dashboards to track service performance, adoption, and customer satisfaction
- Establish and manage Azure-based data repositories consolidating internal and external datasets
- Support analytics and reporting for IT chat and self-service platforms, including adoption and usage metrics
- Utilize advanced analytics tools to identify trends, risks, and proactive improvement opportunities
- Partner with global stakeholders to review performance insights and recommend corrective actions
Required Qualifications
- Experience in data handling, IT analytics, or service performance reporting roles
- Strong understanding of KPI, SLA, and contract-aligned reporting frameworks
- Hands-on experience with Azure data platforms and dashboarding tools
- Experience supporting large-scale, enterprise IT operations
- Ability to communicate data insights in a clear, executive-ready manner
Preferred Skills & Tools
- Azure (data storage, databases, integrations)
- IT Performance / ITSM reporting platforms
- Snowflake & Swish.AI
- Service Desk and Field Services data
Education
- Degree in Computer Networking Systems / Database Administration, or equivalent experience
Mandatory Skills: Project Management .
Experience: 3-5 Years .
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion