Program Manager: Transformation and Solutions

1) Client Problem Solving & Solutioning
• Structure complex problems into clear hypotheses, options, and end to end Target Operating Models (people, process, data, tech).
• Lead design of stitched solutions that integrate process changes, platform capabilities (e.g., Dynamics, Salesforce, ServiceNow, Genesys), analytics, and AI/automation to deliver step change outcomes.
• Build compelling business cases (benefits, cost, TCO/ROI/NPV), assumptions, and sensitivity analyses; present storylines and "so what" to executive stakeholders (COO/CIO/CMO).
• Orchestrate pursuit solutioning for RFPs/orals, co creating differentiated narratives and outcome based commercials.
2) Delivery Leadership & Tech PODs
• Stand up Tech PODs (Product Owner, Delivery Lead, Process SME, Platform Engineer, Data/AI Engineer, QA) and run backlog, velocity, SLOs, and value milestones.
• Drive program management: OKRs, RAID, stage gates, change management, comms, and stakeholder governance (SteerCos/QBRs).
• Champion value realization: baseline KPIs, benefits tracking, adoption metrics, and playbooks to lock in gains.
3) BPS & Operations Transformation
• Reimagine and transition BPS operations (e.g., contact center, order management, device tracking, claims/complaints, revenue cycle, supply chain) with controls for quality, compliance, and resilience.
• Introduce automation (IDP/RPA), knowledge management, and journey instrumentation; move to managed services/outcome based models where appropriate.
4) Data, AI & Agentic Patterns
• Apply Agentic AI patterns (agent assist, autonomous task chaining, knowledge grounded workflows) using enterprise platforms and controls; prototype, prove value, and industrialize responsibly.
• Partner with platform teams on Copilot based solutions, prompt patterns, guardrails, evaluation frameworks, and telemetry to ensure safe scale up.

What You'll Bring
Core Experience
• Transformation delivery & program management for multi tower initiatives that span BPS Digital/AI.
• Solutioning leadership for complex pursuits: discovery, blueprinting, estimation, pricing, and orals.
• Tech PODs build out and governance experience in agile/flow environments.
• Consumer and/or Healthcare domain depth-familiarity with operating models, common platforms, KPIs, and compliance contexts (e.g., for MedTech/Provider, a plus).
• Demonstrated ability to go deep as an analyst: current state mapping, root cause, requirements/user stories, acceptance criteria, data lineage, and process controls.
Technology & Methods
• Hands on with one or more enterprise platforms (Microsoft Dynamics, Salesforce, ServiceNow, Genesys), plus exposure to cloud data/ML stacks.
• Working knowledge of Agentic AI concepts (multi agent orchestration, grounding, tools/actions, evaluation); hands on POCs or deployments are a strong plus.
• Methods: Agile/Lean, design thinking, value engineering, process mining/IDP, and change management.
Soft Skills & Behaviors
• Polished executive presence and articulation-clear, concise storytelling in C suite forums.
• Business analyst mindset with structured thinking, quantitative comfort, and attention to detail.
• Collaborative leadership that coaches PODs, uplifts teams, and builds a culture of ownership and continuous improvement.
Education & Certifications (Preferred)
• Bachelor's in Business/Engineering; MBA or Master's a plus.
• Relevant credentials: PMP/PRINCE2, SAFe/Agile, Lean Six Sigma (GB/BB), IIBA CBAP/AAC, and platform certifications.

• Success Measures (12-18 months)
  • Value realized vs. case (cost to serve, cycle time, first time right, yield).
  • Adoption & experience (NPS/CSAT, employee adoption, change KPIs).
  • Automation & AI leverage (coverage, benefit/case deltas, model/use case uptime & guardrail adherence).
  • Delivery health (velocity, on time releases, SLA/SLO attainment, risk burn down).
  • Commercial outcomes (renewals, expansions, margins) appropriate to the band.

Wipro Values & Ethics (What We Expect You to Role Model)
We expect every leader to embody the Spirit of Wipro and uphold our Code of Business Conduct-including:
• Intensity to Win: Make customers successful; team, innovate, and excel.
• Act with Sensitivity: Respect for the individual; be thoughtful and responsible.
• Unyielding Integrity: Deliver on commitments; act with honesty and fairness.Leveling & Title Calibration (Guidance)
• C2: Typically drives programs/workstreams and PODs, co leads solutioning, and owns measurable value realization for a book of initiatives.
• D1: In addition to the above, anchors client executive relationships, shapes portfolio level roadmaps and commercials, and steers multi deal growth while mentoring C level talent-aligned to Wipro's consulting competency expectations.

Mandatory Skills: AI/ML(RPA) .

Experience: 8-10 Years .

The expected compensation for this role ranges from $80,000 to $158,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Jersey City, NJ

Job ID: Wipro-134373

Employment Type: OTHER

Posted: 2026-02-17T18:43:14