PRODUCTION AGENT L1

City: Hyderabad

State/Province: Telangana

Posting Start Date: 2/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

Should have very good communication skills and basic knowledge of Customer Support and Seller Support. Should be able to follow policies & procedures diligently as prescribed by the business

Skills Required:

• Excellent communication skills in English and Hindi

• Proactive and positive approach to tasks.

• Should be able to handle customer/seller queries.

• Strong work ethic and ability to work with minimal supervision.

• Should be able to follow policies & procedures diligently as prescribed by the business.

• Strong analytical and logical reasoning skills.

Specifications:

• Work location- Hyderabad

• Should be flexible to "Work from office"

• Should be flexible to work in Rotational shifts (Including night shifts)

• Need immediate joiners only

• Working days- 5 Days a week with 2 days of rotational week off.

• Only Graduates are eligible to apply.

• Any pursuing candidates are not eligible to apply (Graduation or Post Graduation)

Skills Required:

• Excellent communication skills in English and Hindi

• Proactive and positive approach to tasks.

• Should be able to handle customer/seller queries.

• Strong work ethic and ability to work with minimal supervision.

• Should be able to follow policies & procedures diligently as prescribed by the business.

• Strong analytical and logical reasoning skills.

Specifications:

• Work location- Hyderabad

• Should be flexible to "Work from office"

• Should be flexible to work in Rotational shifts (Including night shifts)

• Need immediate joiners only

• Working days- 5 Days a week with 2 days of rotational week off.

• Only Graduates are eligible to apply.

• Any pursuing candidates are not eligible to apply (Graduation or Post Graduation)

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Payment and Fraud( Trust & Safety) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Hyderabad, India

Job ID: Wipro-135740

Employment Type: OTHER

Posted: 2026-03-08T18:40:53