Production Agent L1

City: Atlanta

State/Province: Georgia

Posting Start Date: 12/2/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Wipro is currently looking for experienced data processors for 6 month position.

Our insurance processors will be working in the local Tampa office: Tampa, FL 33607

What we do:

• Process mail for members that have been flagged with a Qualified Medical Child Support Order by their employers
• It is broken down into 6 different types of work:
• Explanation of Benefits
• Medical & Dental ID cards
• General Correspondence
• Return Mail

• Primary Responsibilities:
• Ability to effectively multi tasks and prioritize
• Ability to easily adapt to changing environment and priorities
• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Conducts system research to support appropriate mailing of documents/correspondence
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

• 1. Required Qualifications:
  2. High School Diploma / GED (or higher)
  3. Proficient in Microsoft Office applications (Excel and Word)
  4. 2 years of experience in Data Entry
  5. 1 year experience with Office skills (typing, filing, research on our internal systems and the internet; must be able to type at least 35 WPM)
  6. Ability to work 8:00am - 4:30pm during training and any of our 8-hour shift schedules within our normal business hours of 6:00am - 6:00pm after training
  
  
  
  1. Preferred Qualifications:
  2. Medical or Healthcare experience
  3. Customer Service Skills
  4. SharePoint experience
  5. System knowledge Unet and CDB is a plus
  6. HIPPA Knowledge

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing .

The expected compensation for this role ranges from $38,000 to $40,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Atlanta, GA

Job ID: Wipro-114952

Employment Type: OTHER

Posted: 2025-12-03T18:49:34