Process Excellence- Deputy Manager

City: Hyderabad

State/Province: Telangana

Posting Start Date: 4/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Designation: Deputy Manager- Process Excellence

Band: B3

BPO-Non Voice

Shift: As per client 5 days WFO

• ConsultingExperience
• Minimum 2 years as Quality & Process Excellence practitioner & total 6 years of overall Experience

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering.
• Exposure to ISO, CMMi or COPC will be added advantage.
• Consultingexperience in Shared Services Set up/BPO space is desirable.
• Maps , Labelling experience.

• Programmanagement & change management
• Problemsolving tools/ analytical skills
• Excellentcommunication / interpersonal, facilitation skills
• High energylevel, confident, assertive and team player

• Responsible for driving quality initiatives for Wipro / Client Accounts.
• Working withdispersed cross functional teams on organizational process (re)-design or industry specific business processes
• Leveragebusiness optimization & innovation tools & application forprocess re-engineering
• Benchmarkingprocesses, Mgmt dashboard set up & building the best practices repository.
• Changeplanning and management for deployment of re-designed processes and best practices for large teams without reporting relationship.
• Facilitating workshops, remote groups and leading process diagnostic for articulationof process issues and solution formulation.

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally