Process Cosultant - ITIL Cross Functional Service Management (Contract)
City: Gdansk
State/Province: pomorskie
Posting Start Date: 1/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
With 900 employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!
As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.
Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
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Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
Driving the internal audits, define and drive service improvement programs based on the external audit findings
Report the Customer on all Process areas as per the Contractual agreements
8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
ITIL 2011 Expert / ITIL 2011 Intermediate Certified, Knowledge of ITSM Tools
Capability to deliver ITIL Trainings
Excellent team management skills and inter-personal skills
Excellent Presentation skills, verbal and written communication skills and facilitation skills
Good documentation and process flow diagramming skills
Knowledge of ITSM Tools
Good working knowledge on Microsoft Project and Visio & MS Office Suite
Good documentation and process flow diagramming skills
Excellent Presentation skills
Ability to work with, manage and negotiate with Clients, Business Partners , Vendors, and Third Party Support Providers
Excellent Written and Spoken communication skills.
Graduate or Postgraduate in Management / Engineering / Computer sciences.
ITIL 2011 Expert / ITIL 2011 Intermediate Certified
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: ITIL Cross Functional Service Management .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion