PRINCIPAL CONSULTANT - ADV. & MGMT

City: Calgary

State/Province: Alberta

Posting Start Date: 1/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

We are seeking an experienced Digital Adoption Lead to drive the end-to-end delivery of in-app guidance at scale using WalkMe. You will lead discovery, design governance, build oversight, testing, and adoption optimisation for a large-scale SuccessFactors implementation. SuccessFactors knowledge is not mandatory, but familiarity with HR processes is beneficial. The role blends product leadership, stakeholder management, and data-driven optimisation to deliver measurable adoption outcomes.

Key Responsibilities

• Own the DAP workstream across discovery, solution design, build, test, release, and optimisation cycles
• Run discovery to map user journeys, identify friction points, and prioritise high-value use cases and audiences
• Define guidance strategy and standards for Walk-Thrus, SmartTips, ShoutOuts, Launchers, Resources, and automation
• Shape personalisation and targeting using robust segmentation, triggers, and rules aligned to user roles and lifecycle moments
• Lead a small pod of builders/testers, allocate backlog, review builds, and ensure consistency with design standards
• Integrate with programme governance across OCM, Training, Functional, and Security teams to ensure one coherent change experience
• Oversee QA and UAT for DAP assets, including cross-browser checks, performance, accessibility, and data privacy considerations
• Plan phased releases and A/B tests, coordinate cutover activities, and manage hypercare with clear triage paths
• Measure impact using analytics, set KPIs and OKRs, and iterate designs to improve completion rates and reduce support tickets
• Establish content lifecycle management with inventory, versioning, retirement, and maintenance routines
• Provide stakeholder updates with concise status, risks, decisions, and benefits realisation tracking
• Contribute to estimation and staffing, vendor coordination, and, when needed, pre-sales or PoV support

Required Skills

• Proven experience leading DAP implementations with WalkMe in complex enterprise environments
• Strong command of segmentation, rules, events, and goals in WalkMe, with hands-on fluency in Builder and Content Manager
• Ability to translate business requirements into clear user journeys and in-app guidance that reduces friction
• Proficiency in usability testing and structured QA practices across browsers and profiles
• Analytics-driven mindset with the ability to define KPIs, interpret usage data, and drive iterative improvements
• Excellent communication, stakeholder management, and facilitation skills in a global delivery model

Preferred Skills

• End-to-end experience setting up governance, standards, and operating models for DAP programmes
• Exposure to SuccessFactors processes or other HCM/ERP applications
• Understanding of change management and user training strategies, with an ability to align DAP with comms and learning plans
• Familiarity with accessibility practices, privacy, and security considerations for in-app solutions
• Experience with agile tooling and rituals, and with A/B testing or experiment-led optimisation
• Awareness of adjacent DAPs such as Whatfix, plus integration patterns with help hubs, LMS/LXP, or knowledge bases
• Working knowledge of web technologies for troubleshooting in the browser context (HTML, CSS, basic JavaScript inspection)

Mandatory Skills: Business Change Consulting (OCM) .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Client-provided location(s): Calgary, Canada

Job ID: Wipro-128731

Employment Type: OTHER

Posted: 2026-01-25T18:40:36