Operations Manager

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 4/23/26

Operations Manager

Job Description:

Key Responsibilities and Expectations:

Act as a Single Point of Contact (SPOC) for escalations and customer management.

Ensure active participation across all activities and closure within defined timelines.

Ensure Root Cause Analysis (RCA) submissions by teams as per defined SLAs.

Review the pending with team and close the calls within SLA.

Manage and handle team operations effectively.

Participate in business meetings with various stakeholders.

Prepare review decks and present performance reviews to leadership.

Ensure adherence to quality and security standards defined for the engagement.

Perform trend analysis to identify recurring issues.

Identify top incidents and work with respective teams or individuals to minimise recurrence.

Act as SPOC during major incidents, open war-room bridges, and coordinate with stakeholders for quick resolution.

Front-end and coordinate internal and external audits. -

Prepare and manage shift rosters. -

Manage inventory effectively using Excel and related tools.

Good understand server infrastructure (OnPrem and Cloud).

Willingness to work in a 24x7 support environment. -

Strong experience in Excel for inventory and operational tracking.