Medical Associate

Req Id: 110742

City: Cebu

State/Province: Cebu State

Posting Start Date: 11/19/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Personal Responsibilities

• Multitask which includes pulling up of relevant documents and responding satisfactorily and immediately
• Provide expertise in receipt and processing of medical device complaints via incoming calls, faxes, and emails,
• serving as the primary point of contact
• Answer and process all incoming calls and inquiries from customers, sales reps, and various employees of
• Boston Scientific Corporation in regard to returns, product complaints, and special projects as required
• Accurately enter complaint information into complaint handling system GCMS-TW in a timely manner and in
• accordance with the company's complaint policy and procedures
• Create, maintain, and adjust all return authorizations within SAP for product complaints and field actions and
• create replacement orders as required
• Respond to inquiries and assist customers and sales representatives regarding Boston Scientifics' complaint
• and returns policies
• Responsible for the complaint handling complaint handling process from complaint receipt to record closure
• Ensures timely processing of complaints.
• U.S. customer Complaint communications
• Completes Good Faith Efforts (GFEs) for outcome/result of an Adverse Event and/or complaint sample return
• Maintains As Reported Codes and Rationale Codes
• Reviews field service records for complaints