Manager

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 1/12/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities:

• Assisting in the Cash / Position Reconciliation of GSO Trading Accounts focusing mainly on prime brokerage, cleared derivatives and margin accounts.

• Performing checks to ensure account balances are in line with the broker/counterparty balances daily including the corresponding bookings to the general ledger.

• Tracking cash inflows/outflows for capital calls and distributions and reconciliation to Investor records.

• Assisting in the rollover & processing of Loan contracts & clearing of exceptions.

• Creating and maintaining process workflow documents and helping with other ad-hoc projects including performing Manual Reconciliations and reporting of daily cash activities.

• Posting of Monthly Fees & Interest entries to Geneva.

• Assisting Treasury and Finance teams with the investigations of cash breaks/exceptions.

• Working independently and as part of a team as per job requirements.

• Review of daily task of the team members and mentoring them

• Reviewing SOP's , KPI and Process improvement

• Suggesting best practice in Bankdebts space with using Geneva

• Managing Stakeholders feedback and keeping them apprise of daily progress

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersà ¢Ã,€Ã,™ and clientsà ¢Ã,€Ã,™ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks