Linux Admin
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 12/3/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Do
- Job Description:
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and identify solutions to software and server issues
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• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Monitor transactions within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Resources will work from projectPremises
• Resources should do Monitoring of Application, Application services, Infra Availability
• Act on alerts received (Alerts configured for BTO)
• Resources should do L1 tasks and issues in Application Support. If they are unable to close anything at the L1 level, then they can approach AO Team / Development Team.
• Tasks / Procedures defined for BTO to be followed (Maintaining Compliance of systems, patching & ARSIM of
system/application, Raising Service Requests / Change management calls, etc.)
• Deployment in Application based on release notes.
• Backend updates in DB, raise ServiceNow calls
• Monitoring, reporting and addressing the SOC alerts
• Resources should coordinate with multiple teams to identify the issue and conclude on RCA
• Daily checklist, tasks, day to day operational calls to be performed by the resources
• MIS reports to be prepared based on the requirement.
• UAT All above support required for troubleshooting Network, DB, and Infra level issues except monitoring, L1 and code related support
Mandatory Skills: Linux Admin .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion