Lead CCAI Architect

Req Id: 110200

City: Texas City

State/Province: Texas

Posting Start Date: 11/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Lead CCAI Architect

Location: [US Remote]

Job Description:

We are seeking a Lead CCAI Architect with a strong technical background and pre-sales expertise to design, implement, and lead the development of AI-driven contact center solutions that improve customer experience and operational efficiency. The ideal candidate will have a deep understanding of conversational AI, cloud architectures, and contact center technologies, with the ability to innovate, lead high-performance teams, and support sales teams during the pre-sales process.

Required Skills & Qualifications:

• Education:
  Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, or a related field.
• Experience:
  • 8 years of experience in AI, machine learning, or software architecture roles.
  • 3 years of hands-on experience leading or architecting CCAI (Contact Center AI) or conversational AI solutions.
  • Proven experience with NLP, speech recognition, chatbots, and AI-driven customer service tools.
  • Strong experience with cloud computing platforms (AWS, Azure, GCP) and cloud architecture.
  • Previous experience in a pre-sales or solution architect role, supporting business development teams in a technical capacity.

• Technical Skills:
  • Expertise in AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, OpenAI, Hugging Face).
  • Proficient in programming languages such as Python, Java, or Node.js.
  • Deep understanding of API design, microservices architecture, and system integration.
  • Experience with contact center platforms (e.g., Genesys, Cisco, Avaya) and CRMs (e.g., Salesforce).
• Leadership & Communication:
  • Strong leadership skills with the ability to inspire, mentor, and manage teams.
  • Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Problem-Solving & Innovation:

• Strong analytical skills with the ability to solve complex technical problems.
• A passion for innovation and the ability to think creatively in designing AI-powered solutions.

Mandatory Skills: AI Cognitive .

Experience: >10 YEARS .

The expected compensation for this role ranges from $100,000 to $200,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Galveston, TX

Job ID: Wipro-110200

Employment Type: OTHER

Posted: 2025-11-18T18:41:36