Lead Administrator L2

City: Warwick

State/Province: Warwickshire

Posting Start Date: 12/4/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

About the Role:

In this pivotal role, you will be responsible for supporting and managing MS Teams Voice and Cisco Call Manager infrastructure, ensuring seamless communication services.

The ideal candidate will have extensive expertise in provisioning users and devices, along with the capability to configure Cisco LAN switches to optimize IP Telephony (IPT) services. A solid understanding of IP networking principles, including addressing and routing, is essential to effectively support and maintain a robust voice communication infrastructure.

Key Responsibilities include:

• Configuring and maintaining Cisco LAN switches to support IPT services effectively.
• Implementing and troubleshooting IP network configurations to support voice solutions.
• Managing provisioning and support for MS Teams Phone Service and Cisco Call Manager infrastructure.
• Troubleshooting SIP and SBC configurations to resolve complex voice communication issues.
• Handling legacy telephony circuit types and coordinating telco-related processes and number assignments.
• Administering service requests and incidents efficiently in ServiceNow.
• Collaborating with telecom and network suppliers to manage delivery timelines and ensure compliance with SLAs.
• Maintaining and supporting call recording solutions to meet organizational compliance standards.
• Contributing to continuous process improvements and technical documentation to enhance operational effectiveness.

Preferred Certifications:

• Cisco CCNP Collaboration
• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
• ITIL Foundation Certification

Mandatory Skills: Network Voice Admin .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Warwick, United Kingdom

Job ID: Wipro-115824

Employment Type: OTHER

Posted: 2025-12-04T18:45:38