LEAD ADMINISTRATOR L1(CONTRACT)
City: Pune
State/Province: Maharashtra
Posting Start Date: 4/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Pune - Maharashtra
GROUP B2
Rate :- 150K/M
Wintel (Windows) - Level 2 Support Engineer
Role Title: Wintel / Windows Server Support Engineer - Level 2 Technology: Microsoft Windows Server, Active Directory, MECM, Ansible Reporting To: Infrastructure / Platform Lead Support Model: 24×7 On-call (rotational)
Role Summary
The Wintel Level 2 Support Engineer is responsible for operational support, maintenance, and reliability of the enterprise Windows Server environment. This role ensures stable, secure, and compliant operations across a large Windows estate (approximately 1,000 servers) by executing system administration tasks, patching, vulnerability remediation, performance monitoring, automation activities, and after-hours incident support.
The role operates within defined standards and escalates complex engineering, architectural, or systemic issues to Level 3.
Key Responsibilities
System Administration & Server Builds
• Perform day-to-day administration of Windows Server environments.
• Execute server build and provisioning activities following approved standards and build procedures.
• Maintain baseline configurations to ensure infrastructure reliability and consistency.
Patching & Maintenance
• Support and execute monthly patching activities for approximately 1,000 Windows servers across environments.
• Leverage MECM and Ansible for patch scheduling, deployment, and compliance validation.
• Validate patch success, remediate standard failures, and escalate complex patch issues.
Vulnerability & Security Support
• Partner with Information Security (InfoSec) teams to:
o Remediate identified vulnerabilities
o Enforce CIS benchmarks and security baselines
o Support enterprise security initiatives (e.g., CrowdStrike, CyberArk)
• Execute approved corrective actions and track remediation status.
Operational Continuity & Incident Support
• Provide Level 2 incident and change management support, including:
o Daily troubleshooting
o After-hours incident response
o Change execution during maintenance windows
• Complete daily operational checklists and maintenance tasks.
• Ensure continuity of service for business-critical platforms.
Performance & Storage Management
• Monitor Windows server performance metrics including:
o CPU utilization
o Memory consumption
o Disk I/O and capacity
• Manage disk partitions and support storage expansion and optimization activities.
• Identify performance anomalies and escalate systemic issues.
Access & Identity Management
• Administer Active Directory including:
o User and group access provisioning
o Credential and access management
o Policy-based controls
• Ensure access is provisioned according to security and compliance standards.
Access & Identity Management
• Administer Active Directory including:
o User and group access provisioning
o Credential and access management
o Policy-based controls
• Ensure access is provisioned according to security and compliance standards.
Virtualization & Data Center Operations
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• Support VMware vCenter and virtual machine operations.
• Assist with provisioning and maintenance of ESX hosts.
• Execute data center support tasks involving:
o Server hardware
o Networking
o SAN coordination (under guidance)
Automation & Upgrades
• Support and enhance automation initiatives using MECM and PowerShell.
• Execute repetitive operational tasks using approved scripts and workflows.
• Support application and platform upgrades under change management.
• Participate in disaster recovery drills and testing.
Global Support & Additional Responsibilities
• Respond to global support requests across time zones.
• Manage and support:
o Print servers
o Remote office servers
• Support hardware obsolescence and lifecycle initiatives.
• Administer enterprise antivirus solutions (e.g., McAfee).
Skills & Experience
Technical Skills
• 4-7 years of experience supporting Windows Server environments in enterprise settings.
• Strong hands-on experience with:
o Windows Server administration
o Active Directory
o MECM and patching processes
o PowerShell scripting (operational level)
• Working knowledge of virtualization (VMware) and data center operations.
Professional Skills
• Strong troubleshooting and analytical skills.
• Experience working in SLA-driven, regulated environments.
• Effective communication with infrastructure, application, and InfoSec teams.
• Ability to follow runbooks, processes, and escalation paths.
On-Call & Support Model
• Must be open to an on-call support model, including nights, weekends, and holidays.
• Participate in after-hours incident response, patching, and change activities as required.
Virtualization & Data Center Operations
• Support VMware vCenter and virtual machine operations.
• Assist with provisioning and maintenance of ESX hosts.
• Execute data center support tasks involving:
o Server hardware
o Networking
o SAN coordination (under guidance)
Automation & Upgrades
• Support and enhance automation initiatives using MECM and PowerShell.
• Execute repetitive operational tasks using approved scripts and workflows.
• Support application and platform upgrades under change management.
• Participate in disaster recovery drills and testing.
Global Support & Additional Responsibilities
• Respond to global support requests across time zones.
• Manage and support:
o Print servers
o Remote office servers
• Support hardware obsolescence and lifecycle initiatives.
• Administer enterprise antivirus solutions (e.g., McAfee).
Skills & Experience
Technical Skills
• 4-7 years of experience supporting Windows Server environments in enterprise settings.
• Strong hands-on experience with:
o Windows Server administration
o Active Directory
o MECM and patching processes
o PowerShell scripting (operational level)
• Working knowledge of virtualization (VMware) and data center operations.
Professional Skills
• Strong troubleshooting and analytical skills.
• Experience working in SLA-driven, regulated environments.
• Effective communication with infrastructure, application, and InfoSec teams.
• Ability to follow runbooks, processes, and escalation paths.
On-Call & Support Model
• Must be open to an on-call support model, including nights, weekends, and holidays.
• Participate in after-hours incident response, patching, and change activities as required.
Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations
Mandatory Skills: Windows Server Admin .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion