LEAD ADMINISTRATOR L1(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 3/31/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Rate :- 130K/M

location :- HYD

EXP:- 8 years

Key Responsibilities

Routing & Switching (Core Expertise)

• Act as L3/SME escalation for complex LAN/WAN issues across DC, and branch networks

• Design validation, optimization, and troubleshooting of:

o Routing protocols: BGP, OSPF, EIGRP

o Switching technologies: VLANs, STP (RSTP/MST/PVST), EtherChannel

o High availability: HSRP / VRRP / GLBP

• Perform root cause analysis (RCA) for recurring or high-impact incidents

• Lead network performance tuning, convergence optimization, and resiliency improvements

• Review and approve network changes as part of CAB / Change Management

Operations & Governance

• Define and enforce network standards, best practices, and SOPs

• Support capacity planning, lifecycle management, and upgrade strategies

• Coordinate with OEMs / ISPs / cloud providers for escalations and defect resolution

• Provide technical guidance and mentoring to L1/L2 engineers

• Contribute to network documentation, HLD/LLD validation, and audit readiness

• Participate in major incident management (MIM) and post-incident reviews

Required Technical Skills

Mandatory

• Strong hands-on experience in Enterprise Routing & Switching

• Advanced knowledge of BGP, OSPF, route redistribution, summarization

• Proven experience with SD-WAN solutions (Versa / Silver Peak / Viptela)

• LAN technologies: Cisco Catalyst (2960/3650/3750/9300/4500 series or equivalent)

• Network troubleshooting using CLI, packet analysis, and monitoring tools

• Change, Incident, and Problem Management in ITIL-aligned environments

Good to Have

• Data center networking concepts

• Cloud networking exposure (AWS / Azure VPC/VNet, TGW, VPN)

• Network security fundamentals (ACLs, IPSec, firewalls)

• Monitoring tools: SolarWinds, OpsRamp, FortiAnalyzer, SNMP-based platforms

Soft Skills & Behavioral Expectations

• Strong analytical and problem-solving skills

• Ability to explain complex technical issues to non-technical stakeholders

• High ownership during outages and critical escalations

• Excellent documentation and communication skills

• Experience working in 24x7 operations / global delivery models

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation