LEAD ADMINISTRATOR L1(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 2/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

WO value- 280k

Location - Pune/Hyderabad

1. Work as the Senior developer in the ServiceNow Discovery/ CMDB/ ITAM Development team contributing the development and Level 3 support.
2. Design, configure and implement ServiceNow Discovery/ CMDB/ ITAM to accurately discover/ integrate infrastructure components across on-premises, cloud and hybrid components including servers, network devices, databases, storage, applications and cloud resources
3. Develop, customize and optimize Discovery Probes, patterns and sensors to meet complex business and technical requirements. Should also have experience with ServiceNow to third party tools integration using but not limited to JDBC connections, REST APIs, manual imports, ServiceGraph/SG connectors etc.
4. Collaborate with infrastructure, network, cloud and security teams to establish correct credentials, ports, firewall rules and MID Server requirements.
5. Document technical design, runbooks and SPOs and provide knowledge transfers to functional and supports teams
6. Candidate must have knowledge and hands on experience with all ServiceNow scripting- server side, client side, Probes/sensors, patterns, Identification rules, reconciliation rules, ACLs, CI class manager, table creation etc.
7. Troubleshooting and Issue resolution- Should be able to help L2 team to support any ongoing investigation by analyzing discovery/ Mid Server logs, connectivity issues, credential failures, firewall restrictions. Conduct RCAs and provide permanent fixes.
8. Service Mapping implementation and support- extend discovery into service mapping, configure service maps using patterns and dependencies. Should have hands on experience with top-down mapping, tag-based mapping, ML approach and dynamic CI grouping.

To be successful in this role, you should meet the following requirements: (MAX 8 Points)

• 6 to 10 Years of IT experience and 6 years of hands-on experience in ServiceNow Discovery development as ITOM developer
• Well versed with CI class hierarchy, discovery probes/sensors, patterns, Update set hierarchy, data layer, flows, UI Action /policy, ACL's, deployment, Integration, REST/SOAP integrations, CI Identification/reconciliation and all client and server-side scripting in best practice in ServiceNow.
• Experience with development and implementation of ServiceNow ITOM modules - Discovery, Service Mapping, JDBC integrations, REST/SOAP integrations, SG Connectors integrations with ServiceNow and debugging skills along with good process understanding on ITTOM modules.
• Should have ServiceNow certification (CSA, Discovery implementation specialist).
• Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
• End to End experience of ServiceNow based application design and implementation.
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Experience in L3 support along with platform upgrades.
• Good to have CSDM knowledge and experience

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Mandatory Skills: ServiceNow - Cloud Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Hyderabad, India

Job ID: Wipro-133270

Employment Type: OTHER

Posted: 2026-02-07T18:44:51