LEAD ADMINISTRATOR L1(CONTRACT)
City: Plano
State/Province: Texas
Posting Start Date: 4/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Primary - Cradlepoint
- Provide L2 support for Cradlepoint routers (LTE/5G edge devices)
- Troubleshoot connectivity, failover, SIM/eSIM, and signal issues
- Manage configurations via NetCloud Manager (NCM)
- Support Zero Touch Provisioning (ZTP) and device onboarding
- Diagnose WAN issues involving cellular, broadband, and hybrid WAN
- Monitor and resolve performance issues (latency, jitter, packet loss)
- Coordinate with carriers for cellular service escalations
Secondary - Cisco
- Support routing & switching environments (Catalyst, ISR/ASR platforms)
- Troubleshoot VLANs, trunking, STP, OSPF, EIGRP, BGP (basic), ACLs, NAT
- Assist with Meraki environments (Dashboard monitoring, troubleshooting)
- Perform basic firewall troubleshooting (ASA/Meraki MX)
Tertiary - Juniper
- Support Juniper SRX firewalls and EX switches
- Perform basic troubleshooting using JunOS CLI
- Assist with security policies, NAT, and log analysis
Operational Responsibilities
- Handle L2 incident tickets (P1-P4) within SLA targets
- Participate in Major Incident bridge calls
- Perform triage and escalate to L3/vendor support
- Execute standard changes and maintain documentation
- Support problem management and RCA efforts
Required Skills
- Cradlepoint NetCloud, LTE/5G networking
- TCP/IP, DNS, DHCP, VPNs (IPSec/GRE)
- WAN technologies (MPLS, broadband, cellular failover)
- Cisco IOS / Meraki Dashboard
- Juniper JunOS
- ITSM tools (ServiceNow)
Experience
- 3-6 years in Network Operations / NOC / MSP
- Multi-site enterprise support experience
- Telecom/carrier coordination experience
Certifications (Preferred)
- Cradlepoint certification
- Cisco CCNA
- Juniper JNCIA
Soft Skills
- Strong troubleshooting and communication
- Ability to work in high-pressure environments
- Team collaboration
KPIs
- SLA adherence
- MTTR and resolution rate
- Ticket quality
- Customer satisfaction
Mandatory Skills: Network Data Admin .
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
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Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion