LEAD ADMINISTRATOR L1(CONTRACT)

City: Pune

State/Province: Maharashtra

Posting Start Date: 2/11/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Account Name - HSBC

Location - Pune/Hyderabad

WO value - 220k

We require an AI Implementation Engineer to plan, design, and build an MVP for an AI-powered CMDB Data Steward Agent on the ServiceNow platform.

The Data Steward Agent will operate as an intelligent CMDB caretaker, continuously monitoring CI data quality, detecting risks, and generating predictive insights on CI and service impact to the business.
This role will establish the foundation for self-healing, intelligence-led CMDB maintenance and operations in a regulated banking environment.

1. Key Responsibilities

Data Steward Agent - Planning & Design

• Define the Data Steward Agent operating model for CMDB maintenance and operations
• Identify priority CMDB use cases:
• CI data quality degradation
• Missing or incorrect relationships
• Stale or orphaned CIs
• High-risk CI changes impacting business services
• Design agent decision logic aligned to CSDM and CMDB governance standards

MVP Build & Enablement

• Build an MVP AI-powered Data Steward Agent capable of:
• Monitoring CMDB health signals (completeness, correctness, compliance)
• Detecting anomalies and data drift across CIs
• Recommending corrective actions or automated remediation
• Integrate the agent with:
• Discovery
• Service Mapping
• CMDB Health
• Incident and Change data

Predictive Business Impact Insights

• Enable the agent to generate predictive insights, including:
• CI failure or degradation risk
• Likely business services impacted
• Downstream incident and change risk
• Translate technical CI insights into business-service-level impact narratives
• Surface insights via dashboards, alerts, or conversational interfaces

Governance, Explainability & Controls

• Ensure the Data Steward Agent is:
• Explainable and transparent
• Auditable and compliant with banking controls
• Secure and role-aware
• Define guardrails for human-in-the-loop decision making

2. Required Skills & Experience

• 5 years of ServiceNow platform experience
• Deep hands-on expertise in:
• CMDB
• CSDM
• ITOM (Discovery, Service Mapping)
• Proven experience building AI or intelligent automation agents
• Strong understanding of:
• CMDB data quality and governance
• CI lifecycle and service dependency modelling
• Experience with:

• AI / GenAI capabilities , LLM capabilities
• AIOps and event-driven automation
• APIs, IntegrationHub, Flow Designer

Experience in banking or regulated environments preferred

3. Deliverables & Success Measures

• Defined Data Steward Agent architecture and operating model
• MVP Data Steward Agent deployed in non-production and production pilot
• Reduction in manual CMDB maintenance effort
• Early warning and predictive insights on CI-to-business impact
• Improved CMDB data quality and service confidence

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Mandatory Skills: ServiceNow CMDB Administration .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Pune, India

Job ID: Wipro-134296

Employment Type: OTHER

Posted: 2026-02-11T18:46:28