Lead Administrator - L1

Req Id: 99433

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 10/8/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Change Implementation Engineer - IOS

Responsibilities:

• Actively monitor the work order queue and ensure all change requests are attended to during on-duty (shift). Make an initial assessment and clarify with the customer if necessary.
• Remotely perform configuration updates on network equipment in the production environment based on requirements stated in the agreed implementation plan.
• Advising on chnge design solutions, validating and verifying the design as part of the peer-review process, and ensuring it delivers right the first time AND on time.
• Keep customers and other stakeholders well informed of technical risks, issues and advise on corrective measures.
• Proactively engage and communicate well with change owner, on-site support (internal and vendor) and end-user (on-site client) to ensure the success of the change implementation
• Carry out testing with customers to ensure their requirement is met before finalizing the change process
• Responsible for making sure that the change plan is correctly implemented as per the agreed implementation plan
• Ensure proper handling of change tickets based on change management principles and due diligence, adhering to respective processes and procedures.
• Document technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency, and excellence in quality
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Directly responsible for the correct and timely analysis of the Change Implementation Phase, as described in the Desk Level Procedure documents.
• Directly responsible for correct and timely execution of the Change implementation phase of the change.
• Directly responsible for the proper and timely follow-up and execution of all email correspondence arriving in the GCMC CIT functional mailbox (rotary).
• Understand the escalation matrix for change implementation and configuration preparation and follow the escalation process when needed.

Required Skills / Behaviour:

• Educated to Diploma / Degree Level, preferably in Information and Telecommunications Technology or any equivalent combination of experience or training of minimum 7 years.
• Familiar with the various aspects of operating telecom networks: technical, procedural, team working, and customer focus
• CCNA certified (is minimum); in-depth understanding of networking technologies.
• Knowledgeable in Cisco networking equipment and Aruba wireless network
• In-depth knowledge in networking, switching, routing, security/firewall architecture, and troubleshooting
• Knowledgeable in IP subnetting and DNS

• Knowledgeable in WLAN technology - Aruba and Cisco

• Has a general knowledge of scripting and UNIX.
• Adheres to standards and works in a structured way, enabling cross-boundary teamwork. Sees the necessity of documenting and sharing knowledge, thus working professionally and fostering team spirit. Understanding and prior experience with the ITIL standards or similar, for process, aligned IT delivery organizations, is a pre-requisite.
• Communicates well, both in writing and verbally. Documenting and structuring are essential aspects of the job. Sharing knowledge across cultural, geographical, and organizational boundaries is part of the day-to-day work
  .Possesses the discipline of a good grounding in IT training, combined with the ability to function in a dynamic and informal environment.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Mandatory Skills: Network Data Admin .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bangalore, India

Job ID: Wipro-99433

Employment Type: OTHER

Posted: 2025-10-08T18:42:10