LEAD ADMINISTRATOR L1

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Job Description: ServiceNow Platform Owner
Position Overview:
We are seeking a highly skilled ServiceNow Platform Owner to lead and oversee the strategic
direction, implementation, and maintenance of our ServiceNow platform. The ideal candidate
will have extensive knowledge of multiple ServiceNow modules, including ITSM, ITOM, CSM,
HRSD, and others, with a proven track record of delivering innovative solutions and driving
platform adoption across the organization.
Key Responsibilities:
• Platform Strategy & Governance:
o Define the vision, strategy, and roadmap for the ServiceNow platform, aligning it
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security,
and consistency across modules.
• Leadership & Stakeholder Engagement:
o Act as the primary point of contact for ServiceNow initiatives, engaging with
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and
Operations, to optimize and expand platform capabilities.
• Development & Implementation:
o Oversee the design, development, and deployment of custom applications and
integrations on the ServiceNow platform.
o Manage upgrades and new module implementations, ensuring minimal
disruption to business operations.
• Platform Optimization:
o Monitor platform performance, usage, and adoption to identify areas for
improvement.
o Drive automation and process optimization initiatives across ServiceNow
workflows.
• Team Management:
o Lead and mentor a team of ServiceNow administrators, developers, and
analysts.
o Foster a culture of continuous learning to stay ahead of platform innovations

Job Description: ServiceNow Platform Owner
Position Overview:
We are seeking a highly skilled ServiceNow Platform Owner to lead and oversee the strategic
direction, implementation, and maintenance of our ServiceNow platform. The ideal candidate
will have extensive knowledge of multiple ServiceNow modules, including ITSM, ITOM, CSM,
HRSD, and others, with a proven track record of delivering innovative solutions and driving
platform adoption across the organization.
Key Responsibilities:
• Platform Strategy & Governance:
o Define the vision, strategy, and roadmap for the ServiceNow platform, aligning it
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security,
and consistency across modules.
• Leadership & Stakeholder Engagement:
o Act as the primary point of contact for ServiceNow initiatives, engaging with
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and
Operations, to optimize and expand platform capabilities.
• Development & Implementation:
o Oversee the design, development, and deployment of custom applications and
integrations on the ServiceNow platform.
o Manage upgrades and new module implementations, ensuring minimal
disruption to business operations.
• Platform Optimization:
o Monitor platform performance, usage, and adoption to identify areas for
improvement.
o Drive automation and process optimization initiatives across ServiceNow
workflows.
• Team Management:
o Lead and mentor a team of ServiceNow administrators, developers, and
analysts.
o Foster a culture of continuous learning to stay ahead of platform innovations

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Hyderabad, India

Job ID: Wipro-143809

Employment Type: OTHER

Posted: 2026-03-27T19:02:57