LEAD ADMINISTRATOR L1

City: Chennai

State/Province: Tamil Nadu

Posting Start Date: 4/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

ITOM DISCOVERY Job Description:
 Skilled and experienced ServiceNow ITOM and CMDB Developer.
 Strong background in ServiceNow platform development and configuration, with a specific focus on IT
Operations Management (ITOM) and Configuration Management Database (CMDB) solutions.
 As a ServiceNow ITOM and CMDB Developer, will collaborate with cross-functional teams to design,
develop, and implement ServiceNow applications to support ITOM and CMDB processes within the
organization.
Responsibilities:
 Collaborate with stakeholders to gather requirements and translate them into technical specifications for
ServiceNow ITOM and CMDB solutions.
 Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service
Mapping, Event Management, and Configuration Management.
 Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and
CMDB processes and automation.
 Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI)
information.
 Integrate ServiceNow with other ITOM tools and external platforms using APIs and web services.
 Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices,
ensuring alignment with industry standards and ITIL processes.
 Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality
deliverables.
 Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and
implementing necessary fixes or enhancements.
 Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively
identifying opportunities for process improvement and system optimization.
 Collaborate with other developers, administrators, and business analysts to deliver integrated solutions
that meet the ITOM and CMDB needs of the organization
 Document technical specifications, user guides, and standard operating procedures for ServiceNow
applications and configurations.
Qualifications:
 7-10 years of experience as a ServiceNow Developer, with a focus on ITOM and CMDB.
 Strong expertise in ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event
Management, and Configuration Management.
 Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies,
and scripting using JavaScript.
 Experience with ServiceNow integration using APIs and web services.