Java Production Support Lead
City: MOUNT LAUREL
State/Province: New Jersey
Posting Start Date: 4/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
We are looking for an experienced Lead L3 Support Engineer to join our support organization. The ideal candidate will have strong hands-on experience in L3 production support, ServiceNow-based ITSM processes, Change Management, and ITIL practices. The role requires deep expertise in monitoring and observability tools such as Splunk and Dynatrace, along with solid knowledge of RESTful APIs, Core Java, and Unix commands. Experience supporting Java / Spring Boot applications in the Banking domain is highly desirable. The candidate should demonstrate strong ownership, leadership, and the ability to work independently while collaborating effectively with customers and internal stakeholders.
Key Responsibilities:
ServiceNow Management:
Lead and manage Incident, Problem, and Change Management processes using ServiceNow; act as the final escalation point for critical production issues.
Change Management:
Plan, review, and govern change activities to ensure minimal disruption to business-critical services.
ITIL Management:
Apply ITIL best practices to improve service stability, availability, and overall service delivery.
Monitoring Tools:
Utilize Dynatrace and Splunk for proactive monitoring, performance analysis, troubleshooting, dashboard creation, and alert optimization.
Unix Commands:
Perform hands-on troubleshooting using Unix/Linux commands for application and system-level issues.
Java / Spring Boot Knowledge (Good to Have):
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Support and troubleshoot Java and Spring Boot-based RESTful services in production environments.
Must Have:
3 years of experience in RESTful API development and/or production support
Strong experience in L3 production troubleshooting, including shift and on-call support
Hands-on experience with ServiceNow (Incident, Change, and Problem Management)
Strong exposure to development tools and frameworks
Dynatrace experience for monitoring, dashboard creation, and maintenance
Splunk query creation, maintenance, and optimization
Strong knowledge of Core Java
Experience working in the Banking domain
Understanding of Azure fundamentals
Strong ownership mindset with the ability to take responsibility for incidents and drive resolution
Mandatory Skills: Technical Support .
Experience: 8-10 Years .
The expected compensation for this role ranges from $80,000 to $158,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion