ITIL CFS with SIAM Lead L2
Req Id: 110927
City: Brisbane
State/Province: Queensland
Posting Start Date: 11/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
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Location: Brisbane/Sydney/Melbourne
Job Summary:
We are seeking a highly skilled and experienced professional with strong expertise in Service Integration and Management (SIAM) and ITIL-based cross-functional service operations. The ideal candidate will be responsible for ensuring seamless integration across multiple service providers, driving service excellence, and aligning IT services with business needs.
Key Responsibilities:
- Act as a central point of coordination across multiple service providers within a SIAM framework.
- Ensure end-to-end service delivery and performance across all ITIL processes (Incident, Problem, Change, Service Request, etc.).
- Collaborate with internal teams and external vendors to ensure consistent service quality and adherence to SLAs.
- Drive continuous improvement initiatives across service management functions.
- Facilitate governance meetings, service reviews, and performance reporting.
- Manage escalations and ensure timely resolution of service issues.
- Support the development and implementation of SIAM models and frameworks.
- Ensure compliance with ITIL best practices and organizational policies.
- Provide insights and recommendations for service optimization and transformation.
Required Skills & Experience:
- Proven experience in SIAM implementation and operations.
- Strong understanding of ITIL v3/v4 frameworks and cross-functional service management.
- Experience working in multi-vendor environments.
- Excellent stakeholder management and communication skills.
- Ability to analyze service data and produce actionable insights.
- Experience with ITSM tools (e.g., ServiceNow, Remedy, etc.).
- Certification in ITIL (Foundation or higher) and SIAM (preferred).
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- SIAM Foundation or Professional certification.
- Experience in large-scale IT transformation or outsourcing programs.
Mandatory Skills: ITIL Cross Functional Service Management .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion